Location: Abingdon, VA (frequent travel to Bristol, VA, and Johnson City, TN – 3–4 times per week).
About Us :
Greeko’s Grill & Café is more than just a restaurant, we’re a proud local business built on family traditions, quality ingredients, and strong community connections. With three locations serving authentic Greek dishes, we are committed to fresh, flavorful meals made from the finest ingredients. Our sister brand, Rendezvous International Café, offers world-class coffee, specialty drinks, and decadent desserts in a warm, inviting atmosphere. Deeply rooted in the Southwest Virginia and Northeast Tennessee communities, we take pride in supporting local schools, events, and the arts while welcoming every guest as part of the Greeko’s family.
The Role :
We are seeking a Director of Operations to lead and enhance the performance of our five locations. This senior leadership position reports directly to ownership and will be responsible for operational excellence, growth strategies, and maintaining the highest standards of service and quality.
Key Responsibilities:
• Oversee and direct daily operations across all restaurant and café locations to ensure consistency, efficiency, and high performance
• Design, implement, and manage inventory management systems to improve operational efficiency, reduce waste, and control costs
• Lead, mentor, and hold accountable location managers to achieve operational, financial, and customer service objectives.
• Oversee distribution and supply chain operations across all sites, ensuring reliability, accuracy, and cost effectiveness.
• Partner closely with ownership on strategic planning, growth initiatives, budgeting, and continuous process improvement.
• Ensure full compliance with all health, safety, sanitation, and quality standards, as well as local, state, and federal regulations.
• Travel 3–4 times per week between locations to maintain operational consistency and provide hands-on leadership.
• Utilize prior import and export experience to support sourcing and importing goods from international suppliers.
• Oversee and optimize the use of operational systems, including Toast POS and XtraChef, to drive data-informed decisions.
• Maintain availability throughout the week, including weekends, as required to support multi-unit operations.
• Hold and maintain a valid ServSafe certification.
• Provide hands-on support to BOH and FOH teams during emergencies or periods of short staffing.
• Assume legal and operational accountability for restaurant operations in alignment with company policies and regulatory requirements.
Qualifications:
• MBA degree (required)
• Bilingual in Arabic and English (required)
• Minimum of 3 years’ experience in a management role (hospitality or food service experience preferred)
• Strong leadership, organizational, and communication skills
• Proven track record in operations management and process implementation
• Willingness to travel frequently between locations
What We Offer:
• Competitive salary (145,500)
• Opportunities for career growth within a rapidly expanding company
• Dynamic, multicultural work environment
• Direct influence on the future success of our brands
How to Apply
Please send your resume and cover letter detailing your relevant experience to manager@getgreekos.com with the subject line Director of Operations Application – [Your Name].
